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FAQs

  • General Inquiries

  • Payments plan

  • Support

  • Legal information

General inquiries

What is the professional background of your team?

Our team consists of industry experts with years of dedicated experience in online design, committed to delivering high-end results.

Can I contribute my own sketches to the project?

We highly encourage client input; you can submit your own ideas or sketches for our team to refine professionally.

What makes Tech Street LLC stand out in the industry?

Our legacy is built on hiring only the best talent and working around the clock to provide impeccable, industry-relevant projects.

Do you offer services for startups and small businesses?

Yes, we take pride in helping startups build their initial brand identity, from logos to fully functional websites.

What is the typical turnaround time for a project?

Timelines vary by package, but we always guarantee delivery within the specific timeframe mentioned in your chosen plan.

Payments plan

What is your standard payment procedure?

To secure our expert team and begin your creative journey, we require a 100% upfront payment for all services.

Are there any hidden costs for complex designs?

No, the price listed on your selected package is final. We do not charge extra for color variations or design complexity.

Do you offer a money-back guarantee?

Yes, your satisfaction is our priority. If we are unable to meet your requirements after revisions, we offer a refund policy.

Can I upgrade my service package after starting?

Yes, you can scale up your package at any time by contacting your account manager to add more features or services.

Will you be updating your theme weekly?

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What payment methods do you accept?

We accept all major credit cards and secure online payment gateways to ensure your transaction is safe and easy.

Support

How can I get assistance with my ongoing project?

Our support team is available 24/7 via live chat or email to provide status updates and answer any questions.

Do you offer technical support after a website goes live?

Yes, we provide ongoing technical assistance to ensure your website remains updated and functions perfectly.

What should I do if I haven't received my project update?

If you haven't heard from us within your package's guaranteed timeframe, please contact our support desk for immediate help.

Can I get an invoice for my purchase?

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Can I speak directly with my assigned designer?

While our account managers handle most communication for efficiency, we can arrange direct creative consultations as needed.

Do you provide training for the CMS websites?

Yes, we provide basic guidance and walkthroughs to help you feel confident managing your new website's content.

Legal information

Who owns the final design once it's finished?

You do. Upon final delivery and project completion, 100% of the ownership and copyrights are transferred to you.

What file formats will I receive for my branding?

We provide all industry-standard master files, including AI, PSD, PDF, JPG, and PNG, suitable for both print and web.

Are the video animations cleared for commercial use?

Yes, all animations and voice-overs we provide are fully licensed for your commercial or personal use.

Is my project data kept confidential?

Absolutely. We treat all client information and creative assets with the highest level of security and privacy.

How do you handle revisions under the legal agreement?

Our packages include unlimited revisions (within scope) to ensure the final product aligns perfectly with your original vision.

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