2. Service-Based Refund Policy

Tech Street LLC primarily provides service-based solutions including software development, IT consulting, and technology solutions. These services are typically billed on project or time-and-materials bases according to individual service agreements.

For Project-Based Services:

• Refunds are evaluated on a case-by-case basis based on the specific service agreement
• The amount of refund depends on the percentage of work completed and deliverables satisfied
• Refunds will not exceed the amount paid for incomplete or unsatisfactory services

3. Conditions for Refunds

Refunds may be granted under the following circumstances:

• Service Non-Delivery: If Tech Street LLC fails to deliver promised services within the agreed timeline
• Quality Issues: If deliverables do not meet agreed-upon specifications due to our negligence
• Client Request Cancellation: If services are cancelled within 7 days of project initiation and no substantial work has begun
• Contract Breach: If Tech Street LLC materially breaches the service agreement
• Service Unavailability: If services are unavailable for an extended period (more than 30 consecutive days) due to our infrastructure failure

4. Conditions Excluding Refunds

Refunds will not be issued in the following circumstances:

• Services have been substantially completed according to the project specifications
• The client changes project requirements after work has commenced (unless renegotiated)
• Client satisfaction issues are due to client-provided requirements or specifications
• Cancellation requests are made after significant work has been completed
• The client failed to provide timely feedback or approvals required for project completion
• The request is made more than 30 days after service delivery
• Services were provided according to the agreed contract and all obligations were met

5. Refund Request Process

To request a refund, follow these steps:

1. Submit a written refund request to info@techstreetllc.us within 30 days of the issue
2. Include your project details, invoice number, and specific reasons for the refund request
3. Provide documentation of the service issue or breach of contract
4. Our team will review your request within 7 business days
5. We will contact you with our decision and next steps

6. Refund Timeline

Once a refund is approved:

• Processing time: 5-10 business days
• Credit card refunds: 5-7 business days to appear on your statement
• Bank transfers: 7-10 business days depending on your financial institution
• Original payment method: Refunds will be issued to the original method of payment

7. Partial Refunds

Partial refunds may be issued when:

• A portion of services was provided but not completed
• The client partially benefited from the services provided
• The project scope was reduced by mutual agreement
• A service issue affected only part of the deliverables

The refund amount will be calculated proportionally based on the percentage of services delivered versus paid.

8. Retainer and Prepaid Services

For Retainer Agreements:

• Unused retainer hours or credits may be applied to future services
• Retainer refunds are subject to contract terms and notice requirements
• 30 days' notice is typically required to cancel a retainer agreement

For Prepaid Services:

• Prepaid amounts apply to the services ordered
• Refunds depend on the reason for cancellation and work completed

9. Escalation and Disputes

If you believe a refund decision is unfair, you may escalate your request:

1. Submit a detailed appeal within 14 days of the refund decision
2. Include additional evidence or documentation supporting your request
3. Our management team will review the appeal within 10 business days
4. We will provide a final decision in writing

10. Satisfaction Guarantee

Tech Street LLC is committed to delivering high-quality services. If you are not satisfied with our deliverables due to a quality issue on our part, contact us immediately. We will work with you to resolve the issue, which may include revisions, corrections, or in some cases, a refund if the issues cannot be satisfactorily resolved.

11. Policy Application Terms

This refund policy applies to:

• All standard consulting and development services
• Projects billed on hourly, project, or retainer basis
• Clients located in the United States and international regions

Special service agreements or enterprise contracts may have different refund terms specified in their respective contracts.

12. Policy Changes

Tech Street LLC reserves the right to modify this Refund Policy at any time. Changes will become effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

13. Contact Information

For refund requests, inquiries, or to appeal a refund decision, please contact us at:

Tech Street LLC
Email: info@techstreetllc.us
Address: 15014 Old Richmond Road,
Sugar Land, Texas USA 77498
Regional Office: 3025 Boardwalk Dr, Suite 220,
Ann Arbor, MI 48108, United States

Refund Request Subject Line: "Refund Request - [Project Name/Invoice Number]"

14. Governing Law

This Refund Policy is governed by the laws of the State of Texas and is subject to the Terms & Conditions of Tech Street LLC. In the event of disputes regarding refunds, the matter will be handled according to the dispute resolution mechanisms outlined in our Terms & Conditions.

15. Acknowledgment

By engaging Tech Street LLC for services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is effective as of January 1, 2026, and applies to all services provided on or after this date.